Shipping, Returns, & Refund Policy

Please ensure that you also read and understand all Policies linked in the footer of this site.

Shipping

During heavy shipping times such as holidays and during inclement weather, some shipments may arrive later than expected. We apologize for any delays and appreciate your patience.

Shipping prices vary based on your location, the items you ordered, and the size of the package(s) we send to you. Shipping prices you pay may also include handling and packaging fees. Some shipping methods may include tracking codes and some may not.  If your package contains tracking, you will receive it in an email. If you do not receive your tracking number for a shipment, please submit a request to our customer care team using the Site’s Contact page clearly noting the order number.

Carrier timelines for delivery to your address may vary, and all timelines we provide for delivery are estimates.

International customers may be required to pay customs and duties fees to receive the package in your location.

Certain products may be provided on a pre-order basis, in which case the estimated carrier timeline shall only become applicable once the product pre-order period has finished, and the orders are ready to ship. Pre-order timelines vary. Estimated Pre-order timelines may be clearly outlined on the product page and are estimated. If you have questions about a pre-order or other order timelines or delivery, please submit a request to our customer care team using the Site’s Contact page. 

If you return an item, you will be responsible for paying for your own shipping costs for returning your item unless the item was defective and such defect can be proven. Shipping costs from your original order are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 

If you are shipping a return or exchange item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item, and if we do not receive it, we cannot issue you a refund or credit. 

Please note that due to any unforeseen circumstance, weather, holidays, or global or national issue, shipping timelines may be delayed from time to time. 

Orders containing multiple items will be shipped as soon as all items are available. Orders will not be split shipped, unless otherwise specifically noted during checkout, or on the applicable product page.

Should you have any questions or concerns, please do not hesitate to contact our customer care team using the request ticket here.

Wrong Address - If you or your end customer provide an address that is considered insufficient by the courier, the shipment will be returned to the printing facility from which the order was shipped. You will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable).

Unclaimed - Shipments that go unclaimed are returned to our facility and you will be liable for the cost of a reshipment to yourself or your end customer (if and as applicable).

Returns 

Certain items are sold as non-returnable. Such items cannot be returned or exchanged unless they are proven to be damaged or defective upon your receipt.

For any item that is in fact returnable, if you would like to return the item, please file a request with us via the Site’s Contact page noting the order reference number.

To be eligible for a return, your item must be a returnable item, your item must be in the same condition that you received it. It must also be in the original packaging if it was shrink-wrapped or in a special box within the shipping box. We will require you to email us photographs of the item before issuing return information to you.

Several types of goods are exempt from being returned. Print on-demand items, perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gasses.  Additionally, certain limited edition items, or other items as noted on this site may not be returnable.

Additional non-returnable items: 

- Gift cards 

- Downloadable software products 

- Some health and personal care items 

To complete your return, we require a receipt or proof of purchase and a photograph of the state of the item(s). 

Any claims for misprinted/damaged/defective items must be submitted within 30 days after the product has been received. For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date. Claims deemed an error on our part are covered at our expense.

Please do not send your purchase back to the manufacturer or to any other address other than the one we will provide when we have approved your return after reviewing your information and the applicable photographs of the items. 

There are certain situations where only partial refunds are granted (if applicable). 

Our policy lasts 30 days upon the arrival of your purchase. If 30 days have gone by since the arrival of your purchase, unfortunately, we cannot offer you a return, refund or exchange. Additionally, please note that many of our products are made on a print-on-demand basis, meaning they are produced as they are ordered specifically for your order.  We will not accept returns or exchanges, or issue refunds for any items purchased that are print-on-demand items unless they are damaged in transit or defective and you can prove such damage or product issue with a photograph.  If you would like to know whether or not your product is a print-on-demand item, please submit a request to our customer care team via the Site’s Contact page. This must be done prior to the purchase of any items in case a return of the order is required.

Returned by Customer – Any returns must be notified to and agreed with us prior to shipping the return. We are not liable for any costs associated with the return shipping or for the items contained in the return package in the event that the return was not agreed prior, or, the return item has gone missing. Except for Customers residing in Brazil, we do not refund orders for buyer’s remorse. Customers residing in Brazil and regretting a purchase must contact us via email [email: thegolden9ine@hotmail.com] and express their will to return the item within 7 consecutive days after receiving it, providing a picture of the item. The withdrawal request will undergo an evaluation to verify whether the product was used or destroyed, even if partial. In these cases, a refund will not be possible.

Notification for EU consumers: According to Article 16(c) and (e) of the Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, the right of withdrawal may not be provided for:

1. the supply of goods that are made to the consumer's specifications or are clearly personalized;

2. sealed goods which were unsealed after delivery and thus aren't suitable for return due to health protection or hygiene reasons,

therefore we reserve the rights to refuse returns at its sole discretion.

This Policy shall be governed and interpreted in accordance with the English language, regardless of any translations made for any purpose whatsoever.

Refunds / Store Credit

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund or store credit. Some items may only be available for a store credit as opposed to a refund. If you are approved, then your refund or store credit will be processed, and a credit will automatically be applied to your credit card or store account or original method of payment, within a certain amount of days. We reserve the right to only offer store credit instead of refund options.

Late or Missing Refunds 

If you haven’t received a refund yet after we have issued it, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please submit a request to our customer care team via the Site’s Contact page, noting the order reference.

Sale items 

Only regular priced items may be refunded, unfortunately sale items cannot be refunded. 

Exchanges 

We do not offer exchanges for print on demand items.  We typically only replace items if they are defective or damaged and are non-print-on-demand items. If you need to exchange it for the same item due to a sizing issue, please submit a request to our customer care team using the request ticket here with all of your order information and the reason for the exchange request. We will only accept exchanges in certain cases, and only if the item is unused, or for clothing if it is unwashed and unworn. If we decide to accept an exchange, we will require emails of photographs to prove the items are unused, unwashed, and unworn. We reserve the right to refuse exchange requests.  You will have to pay for the return shipping unless the item was defective. 

Gifts 

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be emailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver if applicable.

Return/Exchange Shipping 

You will be responsible for paying for your own shipping costs for returning your item unless the item was defective and such defect can be proven with a photograph. Shipping costs from your original order are non-refundable. If you receive a refund, any applicable cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary. 

If you are shipping an item over £50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item, and if we do not receive it, we cannot issue you a refund or credit. 

There are multiple locations where Items may be dispatched from.  For any questions or concerns regarding our shipping locations or processes, please do not hesitate to contact our customer care team via the Site’s Contact page.

Special Promotions

We reserve the right to not allow, or only allow partial returns or exchanges during a special promotion.

Miscellaneous

This document may be updated at any time by us.

Should you have any questions or concerns, please do not hesitate to contact our customer care team via the Site’s Contact page.